Summary Description

At Certegy, we’re helping to change the payments landscape by providing faster and more efficient ways to securely connect retailers and consumers. Our technology provides both traditional and cutting-edge techniques for merchants to accept and verify payments. Our clients include the largest retailers in America, many of which have relied on us for over fifty years to provide payments risk management expertise.

The IT Systems Administrator/Site Technician is responsible for the day-to-day administration, maintenance, and support of IT systems and infrastructure within a corporate environment. This hybrid role ensures systems operate efficiently, supports end-users, manages site-level hardware and network equipment, and coordinates with centralized IT teams for broader initiatives. The position demands strong troubleshooting skills, a proactive approach to systems management, and the ability to support local and remote users in a fast-paced environment.

Primary Responsibilities

• Administer and maintain Windows Server systems, Active Directory, Group Policy Objects (GPOs), and file/print services.
• Manage user accounts, permissions, and access rights across various platforms (Windows, Azure AD, M365).
• Monitor and maintain system health, performance, security patches, and backups.
• Function as the primary on-site IT contact for troubleshooting and support of hardware, software, network, and peripheral equipment.
• Perform setup, installation, relocation, and configuration of PCs, laptops, printers, mobile devices, and AV equipment.
• Provide hands-on technical support for escalated service desk tickets at the site level.
• Employee on-boarding and off-boarding process and tracking.
• Assist with local network troubleshooting, including LAN/WAN, Wi-Fi, switches, routers, and firewall support.
• Coordinate with network engineering teams for major changes or escalations.
• Maintain patch panels, cabling, and rack equipment at the site and at colo.
• Track and manage site hardware and software inventory.
• Support the lifecycle management of IT equipment (procurement, deployment, upgrades, disposal).
• Assist in the implementation of IT projects such as system migrations, infrastructure upgrades, office moves, or new site buildouts.
• Collaborate with corporate IT teams to standardize site deployments and maintain consistency across locations.
• Ensure systems and equipment are configured according to security standards and compliance requirements (e.g., SOC 1/2, ISO 27001).
• Report and assist in incident management processes for security events.

Required Qualifications

• Associate or Bachelor’s Degree in Information Technology, Computer Science or a related field (or 3+ years technical experience).
• 3–5 years of IT support, system administration, or site technician experience.
• Strong proficiency with:
  • Windows Server and Windows 10/11 operating systems
  • Active Directory and Azure Active Directory
  • Microsoft 365 (Exchange Online, SharePoint, Teams)
• Basic networking concepts (TCP/IP, DNS, DHCP, VPNs)
• Experience with hardware troubleshooting and repair (PCs, laptops, printers, peripherals).
• Ability to lift and move IT equipment (up to 50 pounds if required).
• Experience with Microsoft Endpoint Configuration Manager (SCCM) or Intune.
• Knowledge of virtualization technologies (VMware, Hyper-V).
• Familiarity with ITIL practices and service management tools (ServiceNow, Jira, N-Able,  etc.).
• Basic scripting skills in PowerShell or Batch.
• Experience with cloud environments (Azure or AWS).

Work Environment: On Site in Westlake, Texas

We are interested in every qualified candidate who is eligible to work in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.